Requirements
- Dealer’s approval: the original delivering specialist dealer must agree to the exchange as a goodwill gesture. There is no obligation to do so.
- Identical purchase price: the purchase price of the current bike and the desired exchange bike must be exactly identical down to the cent. Deviations cannot be accepted.
Procedure
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Clarification with the specialist dealer
The exchange is first discussed directly with the delivering specialist dealer. The process can only continue once the dealer agrees to the exchange. -
Notification of the exchange to Bikeleasing
After reaching an agreement, the dealer informs Bikeleasing in writing about the planned exchange.Email address for notification: fachhandel@bikeleasing.at.
Required information:
- Contract number
- Brand
- Model
- Color
- Frame size
- Frame number
-
Signature and return of documents
After receiving the notification, Bikeleasing will create a new acceptance confirmation, which must be signed by both the dealer and the user. The fully signed document is then returned to Bikeleasing. The exchange is only considered binding after review and approval by Bikeleasing.
FAQ / Additional Notes
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Can I exchange the bike for health reasons?
Yes, if the dealer agrees and the purchase price is identical. -
Can I do an upgrade?
No, an upgrade or conversion is not permitted. Only bikes of equal value can be exchanged. -
Who bears the costs?
The exchange is carried out exclusively as a goodwill gesture by the dealer. Bikeleasing does not charge any additional fees.
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.